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Privacy Policy


Welcome to the EU Institute's website ( We are committed to safeguarding the privacy of our website visitors and service users. This policy explains how we handle your personal information.

Information We Collect

Personal Information

We may collect, store, and use the following kinds of personal information:

  • Information about your computer and about your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.

  • Information that you provide to us when registering with our website, including your email address.

  • Information that you provide when completing your profile on our website, including your name, profile pictures, gender, date of birth, educational details, and employment details.

  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters, including your name and email address.

  • Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services, including the timing, frequency, and pattern of service use.

  • Information relating to any purchases you make of our goods/services or any other transactions that you enter into through our website, including your name, address, telephone number, email address, and card details.

  • Information that you post to our website for publication on the internet, including your user name, profile pictures, and the content of your posts.

  • Information contained in or relating to any communication that you send to us or send through our website, including the communication content and metadata associated with the communication.

  • Any other personal information that you choose to send to us.

Using Your Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

  • Administer our website and business.

  • Personalize our website for you.

  • Enable your use of the services available on our website.

  • Send you goods purchased through our website.

  • Supply to you services purchased through our website.

  • Send statements, invoices, and payment reminders to you and collect payments from you.

  • Send you non-marketing commercial communications.

  • Send you email notifications that you have specifically requested.

  • Send you our email newsletter if you have requested it (you can inform us at any time if you no longer require the newsletter).

  • Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

  • Deal with inquiries and complaints made by or about you relating to our website.

  • Keep our website secure and prevent fraud.

  • Verify compliance with the terms and conditions governing the use of our website.

Disclosing Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may also disclose your personal information:

  • To the extent that we are required to do so by law.

  • In connection with any ongoing or prospective legal proceedings.

  • To establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  • To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Retaining Personal Information

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Security of Your Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. All the personal information you provide will be stored on our secure (password- and firewall-protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology.

Your Rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  • The payment of a fee (currently fixed at MYR 50); and

  • The supply of appropriate evidence of your identity.

We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes.

Third-Party Websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over and are not responsible for the privacy policies and practices of third parties.

Updating Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.


Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our website.


We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us:

  • By email to; or

  • By post to EU Institute, No38-40, Jalan 20/16A Taman Paramount, 46300 Petaling Jaya, Selangor, Malaysia.

This privacy policy was last updated on 01.03.2024.

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